FREQUENTLY ASKED QUESTIONS
DAY TO DAY CARE FOR WOOL, MOHAIR, JUTE, AND COTTON
Gentle Vacuuming: Use a vacuum without a beater bar or rotating brush, and glide it gently over the surface. Be extra careful around the fringe—no pulling or tugging.
Regular Rotation: Keep your rug looking fresh by rotating it every 6–12 months. This spreads out the wear and ensures no single area gets overworked.
Protect from Sunlight: Wool rugs love natural light, but too much exposure can cause fading. Use curtains or blinds to protect their colors and keep them looking vibrant.
Quick Spot Care: When spills happen, act fast! Blot the spill with a clean, dry cloth. Avoid rubbing to prevent pushing the liquid deeper into the fibers.
DEEP CLEAN AND WASHING INSTRUCTIONS
The Anne-Marie Barton collection consists of fine wools and gorgeous textures.. When it comes to washing these materials, things can get complicated if you want to retain the product's original form and style. We advise that prior to deep cleaning or washing a rug yourself, you consult Eliko Rugs by David Ariel on how to proceed. Depending on what you’re looking to achieve, multiple options may be at your disposal, the best being a professional rug cleaning service—offered by David Ariel. For pricing on rug cleaning and mail-in service, use our contact form below.
LEAD TIMES
Once your order is placed, Eliko Rugs by David Ariel will review the order and begin to process your payment. These rugs are not in-stock items, they are made once the order is placed. You can expect lead times of up to six months.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Once your order is placed, Eliko Rugs by David Ariel will carefully review the details and initiate the payment process. Please note that rugs designed by Anne-Marie Barton are custom-made and not available for immediate delivery. As a made-to-order item, production will begin upon confirmation of your order, and delivery timelines will be provided accordingly.
HOW DO I CANCEL MY ORDER
At Eliko Rugs by David Ariel, each of our custom rugs is meticulously handcrafted by skilled artisans, with production timelines spanning several months. Due to the bespoke nature of these made-to-order pieces, all sales are final. Once an order is placed, it cannot be canceled, returned, or refunded. We encourage customers to review all details carefully before placing an order to ensure satisfaction with the final product.
HOW DO I PLACE AN ORDER
Retail - customers can purchase items directly through our online shop. Each item in the collection is available in a limited range of sizes, without the option for custom modifications. Order through the online checkout system. We advise all customers to review our cancellation policy before placing their order.